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Successful Management Tips and Techniques in the Hotel Industry

Management theory has evolved over the years. Intellectuals still debate the effectiveness of the Scientific, Bureaucratic and Human Relations approach to management.
Scientific Management theory developed at a time in the late nineteenth and early twentieth centuries when manufacturing and labor intense industries were at their peak. At its center was the belief that every task had a right way and a wrong way to be accomplished. Tasks were studied and standardized methods of completing them were strongly encouraged. Workers were judged strictly on their performance. Motivation to be productive was based on a system of rewards and punishment.


Bureaucratic Management developed out of the Scientific method in the middle of the twentieth century. A key feature was establishing direct lines of responsibility and accountability. It was similar to the command structure of the military. Instead of a general, colonel, sergeant and private, non-military organizations had a president, vice president, manager and employees. Lower levels took their instruction from higher levels. Higher levels assumed more responsibility than lower levels.
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-The Human Relations style of management began about 50 years ago and is still the basic model that is most often used in today's businesses and organizations. While it retains some of the qualities of earlier management theories, it is much more focused on the individual. It believes that the employee is the most valuable asset of any company. Most large corporations have a Human Resources department to address employee issues such as retirement and health insurance.
Examining today's hotel industry and how to best manage all types of properties is really no different than examining most other industry's management needs. Yes, there are certain details that only apply to lodging, but, for the most part, the qualities required for effective management are the same.

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